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Q. How can I tell if my browser supports encryption?
A. If you are comfortable with examining the properties of your browser, here is how to examine the latest versions of Internet Explorer and Netscape Navigator to determine that your browser supports encryption protections.

Internet Explorer:
On the Browser's menu bar, select Help ---> About Internet Explorer

Netscape Navigator:
On the Browser's menu bar, select Help ---> About Communicator.

If you do not have the latest version of Internet Explorer or Netscape, the process may vary somewhat, but will be similar to the above.

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Q. If I don't have 128 bit encryption, how can I obtain it?
A. The upgrades may be available for no charge.
A1. For Netscape Users, click here.
A2. For Microsoft Internet Explorer Users, click here.
A3. If you are using a different browser than mentioned above, you will need to contact your browser vendor support to inquire about the 128 bit encryption.

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Q. Is it safe for me to send information over the Web?
A. We take every practical precaution to protect your confidential information. That is why we require you to have a security enabled browser. Any information on a page which requests personal information is always encrypted before transmission over the internet. Not until the page reaches the Caremark server is the information decrypted for processing.

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Q. What is a secure browser, and do I really need one?
A. A secure browser is a browser that is capable of encrypting and decrypting web pages sent from a web server, which conversely decrypts and encrypts the same pages. This process ensures that the pages can not be deciphered as they are transmitted over the internet. However the internet is a publicly accessible, shared network and there is the possibility of a particular transmission being compromised. There are several commonly employed methods for encrypting web pages. Caremark employs SSL encryption technology. While Caremark only requires the international 40 bit encryption level, we highly recommend that you use domestic grade 128 bit "strong" encryption. If your browser does not currently support 128 bit encryption, you may want to consider upgrading to do so.

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Q. What is SSL? Encryption?
A. SSL stands for Secure Socket Layer (Aren't you glad you asked!). Without getting into too much detail, SSL is a standard approach for the sender and receiver, in this case your browser and a web server, to encrypt (or code) information so that nobody else, or more importantly no other program, can intelligibly read the pages they exchange. In order to do this, both the browser and server must agree on a coding scheme, and a set of "keys," which ensure the pages are only decipherable between them and not by any other browser or web server (which is why both a protocol and a set of keys are required).

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Q. What is the difference between "40 bit" and "128 bit" encryption? Why does Caremark highly recommend 128 bit encryption.
A. The difference between 40 and 128 bit encryption is the length of the encryption key. This is significant in that the length of the key determines difficulty of solving, or compromising, the encryption scheme. The basic method of compromising an encryption scheme is trying all possible combinations via computer automation until decipherable text is found. With a 40 bit key, less computing capacity is required to compromise encrypted data (with a moderate investment sufficient computer capacity can be acquired to accomplish this task well within the lifespan of a typical credit card). With 128 bit encryption, it would take the most expensive super computer 20-30 years to accomplish the same thing.

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